Frequently Asked Questions
1. Can I save the products to my cart items and return later?
Yes you can! Create your wishlist by logging in or registering and we'll let you know if your product is in stock when you are ready to buy.
2. How safe is it to use my credit/debit card on Techorbit?
Yes, its perfectly safe. Tech Orbit uses SSL (Secure Server Layer) to process payment details - the international standard for internet browsing security.
3. Do I get a receipt for my online order?
Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you'll also get a printed copy when your order is delivered.
4. What happens if I lose my original order invoice?
We will email your order invoice to you and you can also view it in your order history into your account.
5. Does Techorbit save my credit card details?
No we don't. We use TAP as our payment gateway and Dubai Islamic Bank as our banking partner to guarantee you world-class payment security. We respect your privacy and do not share your details with any third parties.
6. How much do you charge for delivery?
AED10 Delivery Charge for all orders valued less than AED100.
7. When will my order be delivered?
We'll deliver to you at the time/date you specified on your order. Don't forget you can track your order online at any time. Track your order online.
8. Do you deliver to the workplace?
Yes, we deliver to any address across UAE.
10. Do I get a refund if I returned my product and if I have made a credit card payment?
You won’t have to worry about your refund when you shop with Tech Orbit. We are happy to refund you the money in the form of store credit or credit card reversal. Please note that we do not refund by cash.
11. Is there any courier charges for returning the product?
Yes, this is subject to the reason for the return; however, the customer care department shall intimate the charges prior to confirming the return. Also refer to Refund, Exchange & Cancellation Policy on this Website.
12. What are the payment options for purchases on Tech Orbit?
You can pay through a Visa or a Master credit card using the online safe and secured method, which shall maintain the confidentiality of your credit card details under the regulations of the central bank of UAE.
13. Do the products purchased on Techorbitonlin.net carry any warranty?
Yes, all products purchased on Techorbitonlin.net carry a manufacturer’s warranty.
14. What will be the duration of offers/promotions on the website?
Every offer/promotions come with limited stock for a limited time frame as mentioned in each promotion, we request our valued customers to sign in for offers and also check online for deals that surely shall be value for money.
15. How do I know that my order is confirmed?
After you have completed your shopping and have settled the payment option, you will receive an order confirmation email with an exclusive order number which shall be used as a reference for all your queries thereon.
